Tickets are delivered digitally — either as a mobile ticket via a dedicated app, or as an e-ticket by email. The exact delivery method is confirmed closer to the event date.

Tickets are typically sent 1–7 days before the match. If you are travelling to the event a few days early, let us know and we can arrange delivery to your destination.

Yes. Two tickets are always seated next to each other — guaranteed. For larger groups, we do our best to seat everyone together. If that is not possible, seats are allocated in pairs so that no one sits alone.

The seating plan on the product page shows your area in the stadium. Exact seat numbers are not confirmed at the time of booking, but your ticket category is guaranteed.

We cannot offer a refund or replacement for lost, stolen or damaged tickets. Once tickets have been delivered, they are your responsibility. Please store them securely.

Check the ticket category against your order confirmation. If they do not match, contact our customer support team by email straight away.

Rugby Box Office sources tickets through a network of suppliers. The name on the ticket belongs to the original purchaser and cannot be changed — but every ticket carries a unique barcode that guarantees its validity at the gate.

Yes. We offer hospitality and VIP packages for selected matches. Email us at VIP@rugbyboxoffice.com for availability.