The RBO Guarantee
Buying rugby tickets before the official fixture schedule is announced feels like a gamble. Dates change. Kick-off times shift. Plans fall through. The RBO Guarantee removes that risk entirely — so you can book early, secure the best prices, and still have complete peace of mind.
How It Works
Rugby Box Office lists tickets for upcoming tournaments — including the Six Nations, the Autumn Nations Series, and other major internationals — before the official match schedule is confirmed. This means you can secure your seats at early-bird prices, sometimes months in advance.
Once the official fixture announcement is made, you have 14 full days to review the confirmed details — date, kick-off time, venue — and decide whether the match still works for you. If anything has changed and the match no longer fits your plans, you can cancel your booking free of charge. No admin fee. No questions asked.
What the RBO Guarantee Covers
- Free cancellation window: 14 days from the official fixture announcement
- Full refund: 100% of the ticket price, no deductions
- No questions asked: You do not need to provide a reason
- All pre-booking products: Any product listed before the official schedule is confirmed
Why Book Early?
The best seats at the most popular fixtures — France vs England at the Stade de France, Ireland home matches at the AVIVA, Scotland at Murrayfield — sell out fast. Early bookings consistently offer lower prices and wider choice of seating categories. The RBO Guarantee means there is no downside to booking early: you get the best availability and the best prices, with a safety net if plans change.
How to Cancel Under the RBO Guarantee
If you wish to cancel within the 14-day window after the official fixture announcement, simply contact our customer support team by email at info@rugbyboxoffice.com with your order number. We will process your refund promptly.
Outside the 14-day window, our standard cancellation policy applies as set out in our Terms and Conditions.
Browse Available Tickets
The RBO Guarantee applies to pre-booking products across all our major tournaments:
RBO Guarantee – Frequently Asked Questions
What is the RBO Guarantee?
The RBO Guarantee gives you 14 days of free cancellation after the official fixture announcement for any pre-booked match. It means you can book early at the best prices before the schedule is confirmed, with full peace of mind that you can cancel for free if the confirmed details do not suit you.
When does the 14-day cancellation window start?
The 14-day window begins on the date of the official fixture announcement by the relevant governing body — for example, when the Six Nations officially publishes the match schedule. From that date you have 14 full days to cancel free of charge.
Do I need to give a reason to cancel under the RBO Guarantee?
No. The RBO Guarantee is a no-questions-asked cancellation policy. You do not need to provide any reason for your cancellation within the 14-day window.
Which products does the RBO Guarantee apply to?
The RBO Guarantee applies to all pre-booking products listed before the official fixture schedule is confirmed. This includes Six Nations, Autumn Nations Series, and other international rugby pre-booking products. It is clearly indicated on eligible product pages.
How do I cancel under the RBO Guarantee?
To cancel within the 14-day window, email info@rugbyboxoffice.com with your order number. Our team will process your cancellation and full refund promptly. No forms, no admin fees.
Is the full ticket price refunded?
Yes. Under the RBO Guarantee, 100% of the ticket price is refunded with no deductions or administration fees.
What happens after the 14-day window?
After the 14-day free cancellation window closes, the standard Rugby Box Office cancellation policy applies as set out in Article 11 of our Terms and Conditions.